1. User Obligations
1.1 You shall use the Services only for lawful purposes and in accordance with these Terms, the AUP and Applicable Law.
1.2 Lawful basis for Customer Content. You represent and warrant, on each upload, that:
- (a) you own the Customer Content or have all rights, licences and permissions needed to upload it and have it processed by GEOGO;
- (b) where Customer Content contains Personal Data of any third party (including customers, employees, borrowers, patients or claimants), you have given every notice and obtained every consent, or rely on a valid legitimate use under Section 7 of the DPDP Act, that is needed for GEOGO to process that data as described in these Terms;
- (c) you have not obtained the Customer Content through any breach of law, contract or confidence; and
- (d) processing the Customer Content will not cause GEOGO to breach Applicable Law, including any sectoral data-localisation requirement that binds you.
1.3 Sector-regulated data. If you are a regulated entity, you are responsible for ensuring that your use of the Services complies with your regulator's outsourcing, data-localisation and IT-governance requirements. [Enterprise Order Forms for BFSI customers should attach a regulatory compliance schedule, e.g. RBI outsourcing and payment-data storage directions.]
1.4 Cooperation. You shall provide information GEOGO reasonably requests to verify compliance, respond to a grievance, or meet a lawful order of a government agency.
2. Prohibited Content and Conduct
2.1 Prohibited content. In accordance with Rule 3(1)(b) of the IT Rules, you shall not host, display, upload, modify, publish, transmit, store, update or share through the Services any information that:
- (a) belongs to another person and to which you have no right;
- (b) is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the grounds of religion or caste with intent to incite violence;
- (c) is harmful to children;
- (d) infringes any patent, trademark, copyright or other proprietary right;
- (e) deceives or misleads the addressee about the origin of the message, or knowingly and intentionally communicates misinformation or information that is patently false and untrue or misleading in nature;
- (f) impersonates another person;
- (g) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or incites the commission of any cognisable offence, or prevents investigation of any offence, or insults another nation;
- (h) contains software viruses, malware, ransomware, trojans, worms or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
- (i) is patently false and untrue, and is written or published in any form with the intent to mislead or harass a person, entity or agency for financial gain or to cause injury to any person;
- (j) is synthetically generated information that the IT Rules prohibit, including child sexual abuse material, non-consensual intimate imagery, false documents or false electronic records, or deceptive impersonation of a real person or event; or
- (k) violates any law for the time being in force.
2.2 Unauthorised personal data. You shall not upload Personal Data of any third party without a lawful basis under clause 1.2(b), and shall not upload Personal Data of children, or sensitive identifiers such as full Aadhaar numbers, unless Applicable Law permits it and you have taken required safeguards.
2.3 Prohibited conduct. You shall not, and shall not permit any person to:
- (a) reverse-engineer, decompile, disassemble or attempt to derive the source code, model weights, parameters, prompts or training data of the Services, except to the extent Applicable Law expressly permits;
- (b) use the Services or Output to build, train, benchmark or improve a competing product or AI model;
- (c) scrape, crawl or extract data from the Platform by automated means other than the documented APIs;
- (d) probe, scan or test the vulnerability of the Services, or circumvent any authentication, rate limit or security measure, without GEOGO's written authorisation (responsible disclosure reports may be sent to [security@geogo.in]);
- (e) use prompt injection, jailbreaks or adversarial inputs to make the Services act outside their intended function;
- (f) resell, sublicense, time-share or provide the Services to third parties as a service bureau, except as an Order Form permits;
- (g) use the Services to forge, alter or fabricate documents, signatures, seals or stamps, or to commit fraud, identity theft or any offence under the IT Act or the Bharatiya Nyaya Sanhita, 2023; or
- (h) use the Services in breach of any applicable sanctions or export-control law.
2.4 GEOGO's rights. GEOGO does not pre-screen Customer Content and has no general obligation to monitor it. However, on actual knowledge, a court order or a notice from an appropriate Government agency under Section 79(3)(b) of the IT Act and Rule 3(1)(d) of the IT Rules, GEOGO will remove or disable access to unlawful content within the time the IT Rules prescribe (currently within 3 hours of a lawful order for the categories so specified), and may preserve that content and associated records for 180 days, or longer if required, for investigation.
2.5 Notice of consequences. GEOGO will inform Users at least once every year, and on any material change, that non-compliance with these Terms or the Policies may lead to immediate suspension or termination of access, removal of non-compliant content, or both, under clause 17 of the Terms of Service.